Frequently Asked Questions

Everything you need to know about your ANCEL shopping experience.

How do I determine the right size for me?

Each product page features a detailed 'Size Guide' with specific measurements. As our collections range from tailored fits to oversized silhouettes, we recommend checking the individual garment dimensions before purchasing.

What is your return and exchange policy?

We offer a 30-day return window for all unworn items with original tags attached. To initiate a return or exchange, please visit our online portal to generate a prepaid shipping label.

How long does shipping typically take?

Standard shipping usually takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your items sooner. You will receive a tracking number via email as soon as your order ships.

What payment methods do you accept?

ANCEL accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.

Are your materials sustainably sourced?

We are committed to conscious fashion. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel. We continuously work with our suppliers to improve our environmental footprint.

Can I modify or cancel my order after it has been placed?

To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat or email.